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Frequently Asked Questions

You can initiate your request for a refund or replacement within 7 days of delivery. For example: If you received your order on the 5th, then you have until the 12th to request a return.

The product must be returned in the original and undamaged manufacturer packaging/box. If the product was delivered in the second layer of a2zee packaging, it must be returned in the same condition with the return shipping label attached. Do not put tape or stickers on the manufacturer's box.

you can claim your warranty (if any).

We will send you regular updates about the status of your order via emails and SMS after your order has left our warehouse and is on its way to you.

Yes if you are not satisfied with your order, you can always claim for refund. Please visit our returns & refund page for more details.

No, you do not have to return your whole order. It is fine just to return certain products.

Sorry, returns are not possible after the 7 days return period. You can reach our team for further questions 24/7 under care@a2zee.pk

It will take between 7 and 15 days to send you the replacement product, depending on your location. Please refer to the product page on a2zee for further information about delivery time.

We accept Easypaisa, JazzCash, Visa credit/debit card, and Cash on Delivery. 

Visit our website a2zee.pk, select the item you want to order, add to cart, click on proceed to checkout, fill out all your delivery details, and select a suitable payment option. You will be notified through SMS & email once the order is confirmed.

After product confirmation, the product will be delivered within 5 to 7 working days at your doorstep.

We source our products directly from overseas OEM's to ensure the highest level of quality.